English Vocab Runner Support

Support page for App Store Review and players. Check the FAQ first, then email us if needed.

Basics

• App name: English Vocab Runner
• Contact: handworks.contact@gmail.com
• Support language: English
• Related: Privacy / Contact / Account Deletion / Terms

FAQ — Sign in with Apple

Cannot sign in

Check network connectivity, force-quit and relaunch the app, and confirm Sign in with Apple remains enabled for English Vocab Runner in Apple ID settings.

Authentication canceled

Choose Sign in with Apple again and complete authentication.

Invalid credential

Sign in again with the same Apple Account. Confirm device date and time are set automatically.

Same Apple Account

Progress and purchase fulfillment assume the same Sign in with Apple account.

FAQ — Game Center

Cannot sign in to Game Center

Open iOS Settings → Game Center, sign in, then relaunch the app.

No opponent found

After human matchmaking, if no opponent is found, the race may switch to CPU after about 12 seconds.

Human match disconnect

Retry on a stable network. Settlement handling may still finalize a result depending on the situation.

FAQ — Purchases

• If diamonds do not appear, confirm you launched with the same Sign in with Apple account.
• Force-quit and relaunch. Unfinished purchases are designed to auto-recover.
• Do not repeatedly buy the same product before fulfillment finishes.
• Consumables generally have no Restore button.
• Refunds follow Apple’s purchase history and support process.
• Do not send passwords or full transaction JWS.

FAQ — Battle

• Five questions per race: hear Spanish, pick the English meaning.
• Human opponent search with CPU fallback.
• Reconnect / result finalization may apply after disconnects.
• Rank results follow battle outcomes.

FAQ — Account deletion

• Delete from Profile. See Account Deletion.
• Your Apple Account is not deleted.
• Your Game Center Account is not deleted.
• Balances and progress cannot be restored.
• Minimal hashed / audit data may be retained for abuse and anti-replay protection.

What to include in a bug report

• App version
• iOS version
• Date and time
• Safe on-screen error text
• Product name (for purchase issues)
• Screenshot without personal secrets